TERMS AND CONDITIONS

Welcome to the 'www.goodtogoanywhere.co.uk' website (the 'website'). Good to Go Anywhere is a registered trademark of Washroom Angel Ltd.

This website is owned and operated by Washroom Angel Ltd ('Washroom Angel Ltd' or 'us' or 'we'). Trading Address: PO Box 2599, Woodford Green, IG8 1PJ. Registered office: 89 High Street, Hadleigh, Ipswich, Suffolk, IP7 5EA, Registered number: 7557498 (England and Wales), VAT number: 115 6979 86.

These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Good to Go Anywhere website. Please read them carefully as they contain important information.

1 Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Washroom Angel Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

2 Eligibility

In order to make a purchase through the website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal details. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The purchase of merchandise through the Good to Go Anywhere website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

3 Pricing policy & VAT

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of P&P delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and P&P delivery charges as set out in the delivery section of these terms & conditions.

4 Mispricing

Despite our efforts, a small number of items in our catalogue may be mispriced, either in print, email or on the website. If a product's mispriced, we will cancel your order, notify you of the cancellation and refund you in full.

5 Accuracy of content

The packaging may vary from that shown. The weights and dimensions are approximate only. We make an effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Washroom Angel Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

6 Ordering procedure

You are deemed to place an order with us by ordering via our online checkout process. As part of the checkout process, you will be given the opportunity to check your order and to correct any errors. A computer generated order acknowledgement is automatically sent, detailing the products you have ordered. We use Paypoint.net for secure transaction processing.

7 Payment

Payment can be made by any of the following methods: Visa, Mastercard, Delta, Maestro. Payment will be debited and cleared from your account at the point at which you place the order. You confirm that the credit or debit card being used is yours.

Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Washroom Angel Ltd, will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

8 Availability

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

9 Ordering errors

You are able to correct errors on your order up to the point at which you click on “Authorise” on the final page of the ordering process.

10 Postage, Packaging & Delivery (P&P)

For UK orders, P&P is £2.95 per transaction. This includes VAT at the current rate.

For UK orders over £35 P&P is free of charge.

Deliveries are made by Royal Mail or Courier depending on the size and weight of the order. Delivery times are subject to Royal Mail and Courier operations. If an order is returned to us due to non-delivery or non-collection we may have to charge you again for re-delivery.

Deliveries can only be made within the UK. If you have a question about delivery outside of the UK please contact the Good to Go Anywhere Customer Services Team on customerservices@goodtogoanywhere.co.uk

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms & conditions.

11 Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered even if your payment has been processed immediately. If you require any information concerning your order please email us at customerservices@goodtogoanywhere.co.uk quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error, if we are unable to obtain authorisation for your payment, or if you do not meet any eligibility criteria set out in these terms & conditions. Please note that we reserve the right to reject any offer to purchase by you at any time.

12 Inspection

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.

13 Legally binding contract

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

14 Cancellation right

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department at customerservices@goodtogoanywhere.co.uk or in writing to:

Good to Go Anywhere
PO Box 2599
Woodford Green
IG8 1PJ

Your statutory rights are not affected.

15 Returns policy & procedure

We hope that you will be delighted with your Good to Go Anywhere order. However, if you’re not satisfied we’re happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened and unused condition.

Please follow the 4 steps outlined below to return your goods to us:

step 1.

Please email our customer services team at customerservices@goodtogoanywhere.co.uk to obtain a returns authorisation number (RAN) and returns form. You will need to provide full details of your order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

step 2.

Once you have received your RAN and returns form, please enter indicate on the form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely.

step 3.

Please send your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) to:

Good to Go Anywhere
PO Box 2599
Woodford Green
IG8 1PJ

Please note: You are responsible for any costs associated with returning your item to us unless the goods are faulty or sent out incorrectly.

step 4.

All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by us as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that P&P delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions.

Your statutory rights are not affected.

16 Washroom Angel Ltd’s Privacy policy

Washroom Angel Ltd values its customers and respects their privacy. Any information we collect about you is held with care. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. This policy statement tells you how we collect information from you and how we use it and will assist you in making informed decisions when using our site and our services.

Your acceptance of the Terms of this Privacy Policy:

By using this site, you signify your assent to the Washroom Angel Ltd Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean that you accept those changes.

Registration:

You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including but not limited to your name, address, telephone number and email address. If you wish to place an order on our website you will also be required to provide credit or debit card details. We use Paypoint.net for secure transaction processing.

Privacy Policy for Minors:

Washroom Angel Ltd does not knowingly collect information from children. If you are under 18, please do not provide any personal information to us.

How we use your information:

i. Administration of our site

The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

ii. Customer service

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

iii. Direct marketing

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered or placed an order, we can inform you about these and other services and events we offer by email, post or telephone.

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

iv. cookies

In order to improve your experience when shopping on the Good To Go Anywhere website we use cookies. A cookie is encrypted strings of text that a website stores on a user's computer that can track your movements while you are on the website, and it will also recognise you when you visit our website again. The use of cookies is an industry standard – you’ll find them on most major websites.

Our cookies do not remember your credit card details. Cookies are stored in order for us to continually improve our website and provide a better on-line shopping experience for you.

If you want to delete any cookies that are already on your computer, refuse all cookies or indicate when a cookie is being sent please refer to the instructions for your web browser.

Please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.

v IP Address

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

vi. Access your own data

You may see the personal data that we hold on you by sending a £ 10 fee and a written request to: The Company Secretary, Washroom Angel Limited, PO Box 2599, Woodford Green, IG8 1PJ.

If our business should enter into a joint venture with, or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Washroom Angel Ltd is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information.

17 Service Access

We endeavour to ensure that this website is available 24 hours a day. However, we will not be liable if for any reason it is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

18 Links to and from other websites

Links to third party websites are provided solely for your convenience. If you use these links, you leave this website. We do not control and are not responsible for these websites or their content or availability. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any products or services other than our own;
(b) you do not misrepresent your relationship with us nor present any other false information about us;
(c) you do not use our trademarks without our express written permission;
(d) you do not link from a website that is not owned by you; and
(e) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the conditions above

19 Damage to your computer

Washroom Angel Ltd tries to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Washroom Angel Ltd will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

20 Visitor material and conduct

You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(c) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above.

21 Limitation of liability

Washroom Angel Ltd makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible Washroom Angel Ltd will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Washroom Angel Ltd’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

22 Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Washroom Angel Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

23 Complaints & submission of information

We hope that you’ll be delighted with your Good to Go Anywhere products but If you wish to contact us to complain about any matter in regard to the merchandise, please email us at customerservices@goodtogoanywhere.co.uk or write to us at:

Good to Go Anywhere
PO Box 2599
Woodford Green
IG8 1PJ

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Washroom Angel Ltd a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Washroom Angel Ltd as to the origin of the information submitted and you agree to indemnify Washroom Angel Ltd and hold Washroom Angel Ltd harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

24 Intellectual property

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Washroom Angel Ltd, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

25 Non-waiver

No failure to exercise and no delay on the part of Washroom Angel Ltd in exercising any right, remedy, power or privilege of Washroom Angel Ltd under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Washroom Angel Ltd.

26 Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

27 Changes to legal notices

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

28 Law, jurisdiction and language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms & conditions do not affect your statutory legal rights.

Washroom Angel Ltd

Privacy Policy Version 1.1 – 1st January 2012